Last updated: April 15, 2026
ModernRx Medical Group, Inc. ("ModernRx," "we," "us," or "our") collects personal information that you provide directly to us, including your name, email address, date of birth, phone number, medical history, symptoms, photographs, and payment information. We also collect information about your use of our services, including visit history, messages with healthcare providers, and prescription records.
We use your personal information to provide telehealth services, process payments, communicate with you about your care, send prescriptions to your designated pharmacy, generate medical documentation, improve our services, and comply with legal obligations. Your medical information is used solely for the purpose of providing healthcare services.
As a healthcare provider, ModernRx is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). All communications between you and your healthcare provider are encrypted in transit and at rest. We will not use or disclose your PHI except as permitted or required by law.
We implement industry-standard security measures to protect your personal and medical information. This includes encryption of data in transit and at rest, secure authentication mechanisms, access controls, regular security audits, and employee training on data protection. Despite our efforts, no method of transmission over the Internet is 100% secure.
We do not sell your personal information. We may share your information with healthcare providers involved in your care, pharmacies for prescription fulfillment, payment processors for transaction processing, and as required by law. All third parties with access to your information are bound by confidentiality agreements and HIPAA Business Associate Agreements where applicable.
You have the right to access, correct, and request deletion of your personal information. You may also request a copy of your medical records. Under HIPAA, you have the right to receive an accounting of disclosures of your PHI. To exercise these rights, please contact us at [email protected].
We retain your medical records in accordance with applicable state and federal laws. Generally, medical records are retained for a minimum of seven years from the date of last treatment. Non-medical personal information is retained for as long as your account is active or as needed to provide services.
If you have questions about this Privacy Policy or our data practices, please contact our Privacy Officer at [email protected].